GCC Healthcare Benchmarking Project

Brief Description & Purpose

The GCC Hospitals Performance: 2016 Benchmarking Report is a primary research study initiated with the purpose of offering professionals the opportunity to get the pulse of their industry.
Current challenges, like technology advancements, Big Data, pressure to produce higher added value while minimizing costs and increasing patient expectations are all having their fair share in transforming the healthcare industry and challenging hospital executives to create management systems that meet the needs of today’s business environment.
In healthcare, the need to measure results has significantly increased in the past decades and benchmarking contributes to identifying the weaknesses and strengths of an organization, as well as to help create a framework for managing change and continuous improvement.
By analyzing a vast range of metrics used to monitor hospitals’ performance, professionals gain more insights upon the current healthcare performance standards and upon what matters the most in this industry.

Methodology & Participants

Based on an extensive secondary research, the most popular metrics used in the healthcare industry were identified. The calculation formulas for these metrics are available on and they were provided to all study participants in order to ensure consistency in data collection. The reference month for the data is May 2015.
Data was collected through a standardized questionnaire requesting calculated values for each metric in accordance to the reporting frequency identified in each case.
This quantitative study was conducted within the Gulf Cooperation Council (GCC) countries and it involved 8 hospitals from the following countries: Kingdom of Saudi Arabia, Kuwait, Bahrain, Qatar, United Arab Emirates, Oman.

Findings & Conclusion

After assessing the healthcare industry through the lenses of 75 metrics, several strengths and improvement areas were identified for the GCC hospitals. The benchmarking report looked both into the outcomes of healthcare providers and the relationship with patients, as well as into the resources (finances, technology, staff) used to provide medical care and the activity profile of each hospital.

Refer to our GCC Hospitals Benchmarking Report for more detailed insights that can help you understand more about the performance of the healthcare industry in the GCC region!

Utilities Benchmarking Project

Brief Description + Purpose:

Data measurements maturity varies from one industry to the other depending on how work is performed, other frequently encountered circumstances and the needs of the different stakeholders related to each industry.
The Utilities sector was chosen by The KPI Institute to be extensively evaluated based on the maturity it experiences in terms of performance measurements and how they benefit from performance management to improve services delivered for their customers, develop their contribution towards surrounding communities and satisfy the different stakeholders involved in their businesses value chains.
Challenges in this sector vary from one region to the other based on available resources, environmental conditions, countries’ population, infrastructure readiness, culture willingness to move forward with development trends in the different utility sector etc. However, companies operating in the different sectors of the Utilities industry share the same techniques, tools, processes to operate their businesses and approaches to deal with customers whether at the operational level or at the strategic level of their businesses. For this reason, our Utilities sector benchmarking program tackles different sensitive areas that affect performance. The study will support utilities specialists in clearing out different parts of the overall performance picture in the utility sector, in making more efficient and effective decisions, choosing right partners from around the globe and optimizing internal processes to improve performance and maximize profits.

Methodology & Participants

The Utilities Benchmarking Program is currently fulfilling the first half of the benchmarking research, where we are conducting an extensive secondary research for utility sector companies from around the globe. The main sectors targeted are:

  1. Electricity Distribution Utility Sector
  2. Water & Sewage Utility Sector
  3. Gas Utility Sector

Moreover, we will include the following sector to ensure we cover the overall value chain of the electricity sector and, of course, to support the need for having productive collaboration towards more value added.

  1. Electricity Generation Sector.

Future Steps

Once the secondary research is done, the results will be presented within a dedicated conference.

When moving on with the primary research, Utilities companies will be invited to share their performance results, in order to generate an overall comparison between their companies and others from the same sector and, of course, to enable ideas sharing and to nurture high levels of innovation.

Academic Sector Performance Benchmarking

Brief Description & Purpose

Universities from all around the world are a very important part of our humanity developments towards moving smoothly within the growth cycle of the world we live in and care about.

For this reason, at The KPI Institute we have identified this sector to be part of our benchmarking initiatives to help universities learn from each other, build upon the sharing culture they already experience in terms of research papers discussions, research forums and collaborative involvement in the different research journals around the world.

What we are looking for is to have an overall framework within any university that does focus on improvements and developments not just in the research and teaching parts of it, but also in the administrative part, human resources, stakeholders satisfaction, infrastructure readiness, students empowerment, communities involvement and innovation throughout the education value chain starting from when students join their educational journey up to the point where they join universities and start to become a changing factor in the continuously changing world.

We will start inviting you to join our global research and to work together towards providing current and future generations with the best education they all deserve.

Until then, you can share any ideas and inputs by contacting us at

Financial Sector Performance Benchmarking

Brief Description & Purpose

“Can you see the sunset really good on the West side? You can see it on the East side too.”  ― S.E. Hinton, The Outsiders

This is how we can best explain the financial situation in our current world – a worldwide network, where different economies and regions are working together and contributing towards different financial scenarios. With the current evolution of new concepts of management and different emphases on partnerships approaches, we started to witness more financial partnerships between different countries and even between different sectors within the same country in order to deliver what citizens are looking for with least risk incidents and maximum return on investments.

At The KPI Institute we understand that the financial situation of any region or country is a matter of different factors which, when combined together, can build up the overall picture of how the financial sector is performing and how it is developing or even degrading.

We will help through our expertise in benchmarking within the different sectors to identify main performance measures that will identify the financial situation of a certain country and region. We will also approach different financial institutions to involve them within our benchmarking project to compare their performance levels with others, identify best practices leading to outstanding performance results and catalyze the collaboration needed to benchmark towards excellence.

Cities Performance Benchmarking

Brief Description & Purpose

Cities are where we live, they are place where we have our homes, where our children play, where they get their education and grow up safely. They are where we invite our friends from all over the world to visit and feel proud of both the historical and modern facilities we have which provide any visitor (even internal visitors) with rich experiences that can generate satisfaction and positive emotions.

Without citizens, there is no need to build new cities or even develop current ones. However, while citizens are the main part of any city management and development, we at The KPI Institute will use our experiences to support cities for all over the world to become more lively, more safe and proactive towards their citizens and visitors’ needs, expectations and desires.

Different parties are involved and different processes need to be continuously experienced to move forward towards smart cities structure and smart services creation and delivery. Citizens need to be involved, empowered and educated to become active within the overall framework and of course to ensure the continuity of value adding for them and their children.

We will approach the different cities around the world to invite them to become part of our benchmarking initiatives, where we will help provide them with what is needed to move forward with developing their cities, who are the best benchmarking partners they can approach for comparison, as well as help in developing the different parts of the overall cities management framework and, of course, where they fit within the global journey of having cities that are smart, transparent and ready for future generations’ needs and expectations.

Until then, you can share any ideas and inputs by contacting us at