The members of our Center for Performance Benchmarking have more than 10 years of experience with applying different benchmarking principles and techniques, from research to results’ comparison, in a wide variety of industries and settings, within the dozens framework implementations and performance improvement projects conducted. Also, all the extensive research projects conducted contributed to shaping our state-of-art understanding and approach on benchmarking.
Aurel Brudan is the Director of the Center for Performance Benchmarking, as well as founder and CEO of The KPI Institute, a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance.
Under his coordination, The KPI Institute research team documented over 20,000 KPI examples from 15 functional areas and 24 industries, reviewed 1,000+ performance reports from 125 countries and referenced 20,000+ resources, the result being www.smartKPIs.kpiinstitute.org, the premier destination for quality performance management and measurement resources.
Other research programs resulted in the development of two maturity models for performance management and measurement, as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management.
As a consultant, Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard, operational dashboards and functional performance scorecards. Among his most important clients are Australia Post, the Australian Federal Administration, the Victorian State Government, Brisbane City Council, National Australia Bank, Qatar Supreme Council of Health and SABIS.
As an educator, Aurel has accumulated hundreds of hours of experience in a variety of settings, from open and in-house training delivery to tutoring management for the University of Melbourne. Aurel is a member of the Academy of Management, the Australian New Zealand Academy of Management, the Australian Marketing Institute and Fellow of the Australian Institute of Management.
Aurel has tertiary qualifications in both Economics and Marketing, complemented by postgraduate certificates in Advanced Learning and Leadership, as well as in Research Commercialization from the Melbourne Business School in Australia. Aurel is also in the final stages of his PhD. candidature, researching Integrated Performance Management Systems at the University of Melbourne.
Malek Mohammed Odeh Ghazo
Eng. Malek Mohammed Odeh Ghazo is Management Consultant at The KPI Institute, as well as an Excellence Specialist and Customer Service Specialist.
Malek has lead a change management process in a multinational company, where a new process was introduced to deliver effective products, ensure effective relationships between the different departments and support continuous improvement, innovation and creativity within each of the participating employees. He was in charge of the procurement department in a large scale petrochemical company and managed $0.5 million procurements within a strategic management framework. He conducted the synchronization between the electrical department in 8 million square meters’ project (Princess Noura Binat Abdul Rahman University for woman) with an overall framework for asset management, performance management and partners’ / suppliers relationship.
Malek trained 400 Jordan Public sector employees in a 6 months’ period, who have provided very positive feedback for training material, exercises provided, case studies and coaching. Eng. Malek Ghazo initiated a comprehensive change management framework structure to put King Abdullah II Center for Excellence on the track towards continuous improvement, innovation and creativity, customer involvement and effective co-creation of value together with stakeholders, partners and suppliers. He developed a customer service framework and created long term excellence award criteria for the Jordanian public sector.
Currently, he is in the process of getting a patent for a structure that aims at aligning Business Process management and HRM/HRD, towards an Innovative and Automatic framework where employees are the centric focus and their creativity and innovation are some of the main assets any business has in order to sustain its existence, delivered services and products, market shares and satisfied customers.
Malek holds qualifications in BSc Electrical and Communication Engineering, attained from the University of Jordan, complemented by a certificate of MSc in Engineering and Management from the University of Exeter from UK.
Adrian Brudan is the General Manager of The KPI Institute EMEA Region. Adrian is an expert researcher, consultant and practitioner with 7 years of experience in the deployment and implementation of KPI Management Frameworks. He has been involved in designing and delivering the organization’s KPI educational programs, aimed at developing competencies in the area of Performance Management and Measurement. He specialized in organizational performance measurement and management audit, using internally researched and developed performance management capability maturity model frameworks.
As an educator, Adrian has facilitated hundreds of training courses and advisory programs on performance management subject matters in multiple industry settings ranging from oil & gas, utilities and healthcare to military, finance and airline industry.
As a consultant, he holds valuable experience both in Performance Management and Project Management. His expertise and knowledge range from the implementation and review of performance management architecture, to KPI Scorecards and Dashboards design.
Part of The KPI Institute’s consultants team since its inception, he was involved in several international projects reviewing performance management architectures and delivering educational programs for clients in Europe, North America, Middle East, Southeast Asia and Australia.
Cristina Tărâță is Head of the Research Department at The KPI Institute. Her research activity is reflected by the development of the smartkpis.com database, documenting over 1,000 KPIs from 16 functional areas and 25 industries, by the launch of over 90 reports ”Top 25 KPIs in 2011-2012” and The KPI Institute’s book series: The KPI Compendium and The KPI Dictionaries.
As a consultant, Cristina was involved in several international projects for implementing a performance management system based on Balanced Scorecard, both at strategic, operational and individual level. Furthermore, she revised the performance management architecture of companies from different industries, including financial institutions, petrochemicals, public sector, health and professional services.
As a Master Trainer, Cristina facilitated the following training courses: Certified KPI Professional Training Course, KPIs for Call Centers, KPIs, Scorecards and Dashboards for Human Resources, Performance Criteria, Evaluating and Improving Employee Performance, Implementing Programs to Increase Employee Engagement and Business Simulation „Friday Night at the ER”.
Over the last few years, she was a speaker for numerous international performance related conferences and events, such as: HR Directors Summit 2016 (Birmingham, UK), e Supply Chain Analytics Conference 2015, The 15thHR Shared Services Summit 2014 (Chicago, United States of America).
Cătălin Stoia is a Business Research Analyst within The KPI Institute, holding an MBA degree from Beijing Institute of Technology.
As a researcher, he has documented and revised over 500 Key Performance Indicators, being involved in all the performance-related projects TKI’s Research team has undergone in the last six months. He is also an active contributor to Performance Magazine, where he publishes articles in the fields of strategy and operational performance.